Refund policy

1. General Information

This Refund Policy describes the conditions under which customers may request a return, refund, or replacement of products purchased from:

CHYRKA Import & Export
Owner: Maksym Chyrka
Neue Priel 22
87700 Memmingen, Germany
📞 +49 179 8984382
📧 chyrka.de.service@gmail.com
VAT ID: DE300960295

Our products are handcrafted and often made to order, which means returns and refunds are subject to specific conditions described below.

2. Final Sale Policy

  • All orders are considered final sale once confirmed and paid.

  • Since our products are custom-made, we do not accept returns or refunds for change of mind, incorrect measurements, or customer error.

  • Please carefully review product descriptions, sizes, and shipping details before placing an order.

3. Damaged or Defective Products

We take great care in packaging and shipping all orders. However, if your product arrives damaged or defective, we will assist you in resolving the issue.

To qualify for a replacement or refund:

  • The damage must be reported within 48 hours of delivery.

  • The customer must provide clear photos of the damaged product, packaging, and pallet.

  • All damage must be noted on the delivery receipt at the time of delivery.

  • If approved, we may offer a replacement, repair, or partial/full refund depending on the case.

Important: Failure to report damage within 48 hours may result in denial of the claim.

4. Return Authorization

  • Returns are accepted only after prior approval from our support team.

  • Unauthorized returns will not be accepted or refunded.

  • Products must be returned on a pallet, securely packaged, and in their original condition.

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

5. Refund Processing

  • Once your return is received and inspected, we will notify you by email regarding the status of your refund.

  • If approved, the refund will be processed to the original method of payment within 10–14 business days.

  • Shipping costs are non-refundable, except in cases of defective or incorrect products.

6. Cancellations

  • Orders can be canceled only before shipment.

  • Once an order has been dispatched, it cannot be canceled.

  • In case of cancellation prior to shipping, a full refund will be issued minus any processing or transaction fees (if applicable).

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom-made or made-to-order furniture

  • Items that have been assembled, installed, or modified after delivery

  • Products returned without original packaging or pallet

  • Items damaged after delivery due to misuse or mishandling

8. International Shipments

For orders shipped from the European Union to the U.S., return shipping costs, customs fees, and import duties are the responsibility of the customer, unless the return is due to a shipping error or product defect.

9. How to Request a Return or Claim

To start a return or file a damage claim, please contact us at:
📧 chyrka.de.service@gmail.com
Include the following information:

  • Full name and order number

  • Description of the issue

  • Photos or video evidence

  • Date of delivery

Our team will respond within 2–3 business days with the next steps.

10. Legal Notice

We reserve the right to update or modify this Refund Policy at any time.
By placing an order, you acknowledge and agree to the terms outlined in this Refund Policy.

CHYRKA Import & Export
Neue Priel 22, 87700 Memmingen, Germany
📞 +49 179 8984382
📧 chyrka.de.service@gmail.com
VAT ID: DE300960295